At Orami, you presumably can attain customer service by phone from 9am to 6pm, Monday through Friday, excluding holidays. He thinks the shift to online – at present 12.5% of all grocery sales – is everlasting, and ignoring that market altogether is a harmful recreation to play. During the last recession, savvy consumers switched to the discounters and their lower prices. “85% of consumers nonetheless shop inside supermarkets and that still means big alternatives for us to grow our business,” insists Mr Hurley. Data within the database are organised according to the survey year; the outcomes above for web use…