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Retailers reconsider need to reopen all stores as COVID-19 disruption sends shoppers online

Doors reopened at the Platypus shoe store in the Melbourne Central shopping center last week, but it wasn’t the first time staff had returned to work since it closed in late March. Key points: Australia Post says online shopping has increased by 80 per cent compared to last year Footwear retailer Accent Group operated ‘dark stores’, fulfilling online orders while shops were closed to customers “One in three of the consumers we surveyed said that they would continue this behavior,” says Monica Wegner from Boston Consulting Group Staff had been working behind closed doors to fulfill online orders using the…
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Returns Be Gone: The Online Shop… – News

Just when you think online shopping couldn’t get any more convenient during the Coronavirus pandemic, many major retailers have provided us with yet more ways to shop more efficiently — after all, 70 per cent of UK sales are placed on smartphones. These additions could be understood partly as a way to combat the need to return goods once they’ve been received, and a few brands have resorted to using some savvy technology to combat the cost of reimbursing customers, as well as improving their shopping experience. Looking at recent research, free shipping is more important to a customer than…
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Introducing Meta Store: A Hands-On Experience With Our Hardware

Today, we’re announcing Meta Store — our first physical retail space, which will open May 9 on our campus in Burlingame, California. In the Meta Store, you’ll be able to get hands-on experience with all our hardware products. Through interactive demos, you can make video calls to retail associates with Meta Portalslearn how Ray-Ban Stories can help you stay present with the world around you, and explore the magic of VR with a first-of-its-kind immersive experience Meta Quest 2 demo. We’re also making it easier to shop Meta Portal, Ray-Ban Stories and Meta Quest all in one place online, in…